Returns & Exchanges

At David's Cookies, we strive for 100% satisfaction with every delicious bite; however, due to the perishable nature of our bakery products, we cannot accept physical returns. If you are unsatisfied with your order, please contact our customer service team within 14 days of delivery for a resolution.

1

Document the Issue

Take clear photographs of the product and its packaging, especially if there was damage during transit or a quality concern.

2

Contact Customer Support

Reach out to our team at 1-800-336-5432 or via email with your order number and a brief description of the problem.

3

Quality Review

Our kitchen and shipping experts will review your claim and photos to determine the best course of action for your specific case.

4

Receive Resolution

Once approved, we will issue a full replacement of your treats or provide a credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing